Building Your Problem Solving Skills - HIT

Problem solving is a special kind of decision- making that involves more than a choice between courses of action. It involves identifying the cause of a problem and developing ways to correct or remove the cause. We become aware of the problem through a symptom such as customer complaints, below - standard performance, or substandard food product or room cleanliness — some sort of gap between what is and what should be. However, solving a problem is much more complex than we often think – it is a process that requires us to make an informed judgement on what decision we take. This lecture is focused on problem solving skills and why we need to take a critical approach to how we solve problems. Success in most professions these days requires problem solving skills. ​Whether for work or for study, you may be expected to identify issues and concerns and make decisions about…